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Lexus moves further ahead

Posted on: March 20, 2013 by Platinum Direct

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The JD Power new car owner satisfaction survey in the USA is considered the best barometer of what manufacturers are where in relative levels of quality and durability for the first 3 years of ownership. The latest results show that luxury brand Lexus has not only retained its top spot but has moved further ahead of the second place finisher, Porsche. But that expensive German sports car was not typical of European cars which filled six of the bottom 10 places on the list.

This time, the top US makers did surprisingly well. Ford’s luxury offshoot Lincoln ranked third, ahead of Toyota and Mercedes-Benz. Five of the top ten brands were Japanese, three were American and two were European.

At the other end of the spectrum, Land Rover came last, with owners likely to have three times the problems of Lexus owners. Land Rover’s sister brand Jaguar languished six spots from the bottom, while the Volkswagen group’s quality problems resulted in both VW and Audi both finishing in the bottom ten.

The study, by leading consumer research company, JD Power, found that the quality of cars made in 2009 had improved over those built the previous year. (The improvement in quality may have had something to do with the fact that the industry was building fewer cars, thanks to the GFC.)

The survey was based on responses from 37,000 owners.

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